quip Tracking Order Status

Have been using Quip for the past 7 years, even when moved away from US. Support great, very responsive, I’ve had to replace the brush a few times as it breaks easily enough. When it works - it’s brilliant!

I bought the re-fillable flosser. I unfortunately bought it when I was still using up my one-time-use floss picks, and by the time I got to try it, it was past the 30-day return window. I have tight teeth and a small mouth, and I was never able to get the floss in between my back teeth without the floss sliding out of the flosser's grip. After a week of trying different "fixes" I gave up on this product. I really wanted to try and reduce my plastic waste with this item, but it is unfortunately poorly design for people with small mouths and tight teeth. The grip on the piece of floss just isn't strong enough.

The product is fine and I really enjoyed it in beginning because ti just was one less thing to worry about and seemed healthier. But when things happned like moving, or just didnt' get a package for some reason - their 'support' was terrible. Also at this stage they've made practically no improvements and I wonder if it's still worth it.

I recently had a confusing experience with quip's refill and subscription cancellation process. After receiving a reminder email to check my details before my refill shipped, I promptly cancelled my subscription within 5 minutes, assuming that would also cancel any pending orders. Despite receiving a cancellation confirmation, my credit card was still charged, and a refill was shipped out. It was only later that I discovered, buried in the FAQ, that cancelling a subscription does not cancel a pending order, contrary to what I had interpreted from the communications received. This was disappointing and felt misleading, as I believed I had acted within the provided timeframe to avoid further charges. In my view, the communication regarding the cancellation policy could be much clearer to prevent such misunderstandings. I would advise others to be cautious and to double-check with customer service directly before assuming a subscription cancellation will also cancel pending orders.

5 stars goes for customer service. I have gone through 2 of their rechargeable toothbrushes and messaged them via Facebook and they got back within 24 hours and sent me a new toothbrush for free. 3 stars for product. It is sad that I have 3 of their rechargeable toothbrushes now (2 don’t work). I would say it doesn’t work as well as what they advertised but it works pretty good. Wouldn’t trust the ones from Target though.