Findster Tracking Order Status

I've had my Findster for about two years.it has saved my cat's life once that I know for sure. He was stuck in mud under a storage trailer and without Findster I would never have found him! He'd have surely starved. In addition there have been many times that I've found him up trees, and although he may have gotten down on his own. It's been wonderful to be able to know exactly where he was.

I don't usually have problems with my Findster and it gives me great peace of mind when I let my dog off lead, but this last weekend on one walk, it actually disconnected from my dog several times leaving me not knowing where my dog was. Bit of a worry.

Findster, pretty PLEASE, my dog Max and I need you to respond! Max is a 13yo Golden Retriever and the band that holds his tracker onto his collar has broken. I reached out to you via Facebook, Instagram and email weeks ago with no reply. I can't get into my account because of a password discrepancy, despite what I have listed in my records as the correct password. There is NO password reset function. I am seriously near tears because I need Max's tracker to ensure his safety when we go off lead hiking but i can't reach you for a replacement. I am seriously begging someone from your company to respond.

I have been critical in the past, but I have come to appreciate this product. My complaints were (1) it fell off and I ordered a replacement, (2) getting a replacement took a LONG time, (3) very seldom - it lost contact. It would be nice if it continued to beep when the dog goes outside the virtual fence. I changed to connector to the collar to prevent future losses. Not pretty but it works. I have 2 similar products - neither works nearly as well!

Really love Findster. Works well and reliably. Have used it to find my dog---what a relief to know where he was!! Very glad I purchased it!