Georgetown Cupcake Tracking Order Status

Ordered two deliveries from Georgetown Cupcake through Goldbelly 12/9/24 to ensure delivery by Christmas. Chose 12/18/24 as delivery date. Order was not delivered 12/18 so I sent a message on Goldbelly requesting an update. Logged onto Goldbelly 12/20 to check for a response and they canceled my orders. No email, no courtesy call, nothing. Had to find other gifts that delivered by Christmas and ended up paying $50 for expedited shipment for delivery by 12/25. Will not order from this business or Goldbelly again.

This review is aimed at the customer service. I want to be fair, the cupcakes are delicious, but the Customer Services is unresponsive. I placed an order in December to send Cupcakes to Friends and Family. 12 of the 14 orders were delivered. I inquired no less than 6 times for the status of the last 2 orders, all to no avail. I sent emails, follow up, use the mobile app but could not leave VM since there is no VM box. The last two orders were never delivered. I had to contact my CC for a reversal of charges. I have not been contacted by Georgetown Cupcakes and I will take my Company's business with me elsewhere (418 orders last year).

Cupcakes are consistently delicious, no matter which location I go to. Red velvet and chocolate squared are the best!