Gentle Grip Tracking Order Status

Amazing customer service. One of the socks in my order had a small hole in the side which laddered when I went to put it on. I sent an email to Gentle Grip and received some replacement socks the very next day! I still can’t work out how they managed to achieve such great customer service, I didn’t sent the email until the afternoon and received the replacements in less than 24 hours.

I bought a pair of Gentle Grip socks from a local shop. Unfortunately the stitching was faulty and my trotter couldn't fit inside. I e-mailed Gentle Socks and Gill responded advising that the socks should be returned to the local shop for replacement. I e-mailed my displeasure and Gill at Gentle Grip was fantastic! Sent replacement and restored my faith in Gentle Grip. I love these socks. They prevent my ankles swelling and are extremely comfortable. Great socks and Gill should get a pay rise for dealing with my stroppy complaint. ❤️

Item arrived with one part obviously wrongly packed, they've already shipped a replacement plus a return label. Brilliant service.

Socks were much too big, and I was surprised when I was advised, very quickly, that I could return them, and have a refund, even though I'd worn them for a couple of hours. If only more companies had Customer Service like this!

ordered wrong size socks. immediate email to them.order cancelled and refund issued, so I could reorder .