GDFStudio Tracking Order Status

Excellent customer service and communication. We had an issue with a product and they rapidly responded and corrected the issue. Thank you. Will definitely buy from them again.

In 2020 I purchased Tyrell Outdoor Grey Finished Larch Wood Swinging Loveseat. The wood did not stand up to the weather. Within 2 years, one slat is split in half right down the middle. The arms are cracking at the bends, one much worse than the other. I did not seek replacement or return, only that the damaged pieces be replaced, as shown in the pictures. After first getting a runaround from everyone I have interacted with, the company sent me a replacement swing, so I am happier than before about this product.

I purchased a Lycus Faux fur bean bag. This item was not as advertised, the cover sheds like crazy and the interior cushion never opened “fluffed” out properly. I requested a return, they told me to donate it to charity, great cause but not my responsibility to make those arrangements. They were also rude enough to suggest that I purchase return packaging at FedEx, after spending countless emails trying to resolve this issue. They finally arranged for pick up on 12/2, now I have to keep this shedding item in my home for over a month. I explained that my wife is pregnant and is due 12/7, what will happen if I’m not home? Their return policy states free and within 90 days, be careful as their customer service reps are trained to give you the run around. I’m going to wind up disputing this charge and throwing this garbage item out with my trash. Problem solved. Update 11/15: Gdfstudio has finally refunded this item. The customer service rep sent us a message, they still recommend that we donate or gift this item rather than throw away. Now that this issue has been resolved, I will wind up donating this item on my time.

Shipping was surprisingly fast which came in two separate shipments as was clearly identified in their advertisement. Assembly was easy and all pieces fit together perfectly. The only issue was two chairs had some sharp burrs that were overlooked in the finishing process. GDFStudio offered to replace the products at no cost. Since it only takes a few minutes to file or sand down the spots and I didn't want to wait for replacements, I requested they send me some touchup paint. They didn't have any but at my option agreed to compensate me or replace them for my trouble and buying a can of spray paint locally. I opted for compensation without stipulating how much. I was both surprised and pleased with the percent reimbursement they sent me. I will gladly do business with them again.

Just received my Giovanna Coral Outdoor Aluminum Side Table with Glass Top. Great addition to my patio furniture! Table came well packaged, no damaged or missing parts. GDF Studio offered the lowest price on the market with fast and free shipping. Company also offered 20% off coupon that makes GDF Studio a winner!