Garage Flooring Inc.com Tracking Order Status

Horrible customer service. I order flooring and need it soon. When I inquired about it , they estimated delivery would be In May. I order it around February 1st and as soon as I found out it would be May for delivery , I called up and sent text email. They refuse to acknowledge my cancellation and then sent me an email saying it’s already shipped. They ended up refunding my money. The problem might not be the product or if they are legit. They need to invest in better customer service and raise the prices if they have to. I pay more , but the customer service was horrendous.

I’ve ordered titles twice from Garage Flooring. The second time I needed to return the extra tiles I still had. I have to pay for shipping which is outrageous on the count of, I paid $180 for my second set and it’ll cost me $70 to ship the rest back. It makes no sense, the guy I talked didn’t really offer any help just “you’re responsible for shipping” from experience if you have a business account with UPS, FedEx and USPS you’re discounts are way more than an ordinary consumer, Garage flooring, you should be a little more forthcoming when someone is trying to ship unused merchandise back, your shipping rates would be 10x better than what I and everyone else would get…. I don’t think I can purchase more inventory from them, things happen and items will need to be sent back, but paying for your own shipping isn’t something we could all afford

I got the tiles I ordered and once they were installed I noticed a really bad off-gassing. I went back and looked and realized there's a hidden California Prop 65 warning but only if you scroll down a little box within the page. I attempted to contact the company to ask if the tiles contain phthalates as I'm now concerned about that, and they claim they can't answer that question. If I want to return the tiles, it'll cost more to ship them back than what I paid for them. Update: I do want to call out that I tried from scratch with a new rep (Alicia V.) and she's really been helpful. I still am not and may not be able to get the answer on phthalates since they may not be able to from the manufacturer but I do at least feel like she's trying to help and is helping me get a good rate on return shipping, etc. Bumping up to 3 stars from 1 based on how helpful she's been.

This company is a scam company. 30 day money back guarantee is a sham read reviews about this masked detail. They do not call you back they do not respond at all once you buy product. They sell and provide zero customer support. They are awful and I am sorry I bought product from them. Do not buy from this company.

They have made sure all my needs were met and provided great customer service.