G-Shock Tracking Order Status

I agree with some other reviewers that if you search for an item or reference number, it should give you only models that are in stock or at least not discontinued. Also the keyword searching doesn't work very well and sometimes shows non-relevant results. It should also come up with suggestions, like if I was searching for GW-5000 it should at least confirm that the search term was valid but just that they aren't for sale any more etc. Also, there are too few pictures of each model, and the pictures are nearly all heavily sanitised marketing shots that make it hard to imagine what it really looks like IRL. The specifications are incomplete and vary in detail from model to model making comparison difficult. Also the categories have changed so it makes it harder to find what you are looking for, e.g. classic category has gone. If I am looking for G-Shock squares, you have to use the search function and search for DW-5600, GW-M5610 and try to remember all the other reference numbers used. Also, when you contact G-shock to ask questions about availability, the tone of the response is sometimes a bit off and unhelpful. When I pointed out that the stock status was unhelpful, they werne't interested, i.e. if an item is out of stock and no longer available, it may be listed as 'out of stock' with a 'get notified' button when in fact it is discontinued and they won't get any more. Some models do show as discontinued, but others you aren't so sure about, esp. limited editions. I wasted a lot of time waiting for them to come back in stock when i could have bought from a US retailer, because the G-Shock site said it was merely 'out of stock' and I'd signed up for stock alerts, despite being specifically told it was no longer available. It was very annoying. Another thing, sometimes you can get a few models at a big discount on the casio.co.uk site but not on the g-shock site. There are rarely any promotions or offers on the g-shock site, so it always feels like you are paying above the market average, as few g-shocks actually sell at RRP except in retail high street shops. Also, there should be more G-shock stores around the country IMO - either that or certain models should not be restricted to the web site and the London store only - as it makes them too hard to buy if demand is high. On the plus side, shipping is very fast and the returns policy is good although free return shipping would be nice.

As others have stated, the website could be improved a little but otherwise my experience thus far has been excellent. A great selection of watches available, ordered quickly getting the discount I was offered and the watch arrived this morning just two working days after ordering. Very happy.

Absolutely love these watches but the website is an actual nightmare, goes back to page 1 all the time and 90% are out of stock why don't you give the option of in stock items I gave up un the end

First time ordering a G-Shock for the first time. However this was on the basis of being a 10% off first purchase, that's why I signed up. Obviously I couldn't use this code, so that's a disappointment.

I have sent a return. It seems no-one knows anything about it. A case of the computer says no. Update The return did make it to the warehouse. Never did get any response or help. The watches are good but customer service poor Watch 5 stars Customer service 2 stars