Function of Beauty Tracking Order Status

J'Utilise ses produits depuis longtemps et sa toujours bien fonctionné pour moi Contrairement au rumeurs j'ai jamais perdu de cheveux

The product is great, so great I’ve been using it for over 3 years, my hair goals have been met and I’ve been happy. However recently it’s IMPOSSIBLE to contact customer services. They add on things to your order as a “free extra” then charge you for it, they have taken away the 10% discount for subscribers without notifying the changes, the delay order feature does not work and there’s NO way to speak to anyone.

Happy to affirm that this company is great and i have never been disappointed with these beauty products for which I am grateful Long time happy customer

I love the silicone free conditioner with lavender, it’s the only conditioner I ever tried that makes my hair hydrate and smooth and really soft. My hair has been so soft and no breakage since I switch to silicone free formula. My hair is wavy, fine and balanced. The reason for the 3 stars instead of 5 is because I wish the bottle and the pump where different. I wish the bottle was glass instead of plastic - because of enviromental damage of plastic. I would pay more to have a glass bottle! And also it would fit the product better, because the product such nice quality. And I wish the pump was better quality, so it wouldn’t break as easily and I could stop ordering them when ever I buy new conditioner + shampoo. Also I can’t seem to ger the last 2 cm of product, up from the bottle I always have to cut it xD

I love Function of Beauty's products and have been a customer for about 4 years, but the recent customer service I received was supremely disappointing. They had a promotion to buy 2 products, get 1 free + free hair ties. It did not state anywhere that all 3 products had to be haircare so I added a body wash as my 3rd item. It worked at checkout but then when I got my order confirmation I had been charged full price for all 3 items. I contacted customer service right away and it was almost a month before I received a response, only for them to say the deal was only for haircare. I sent them the promo email I received which did not state anything about body care being excluded. On top of that, when I received my order, I did not receive my free hair ties despite them being part of my order confirmation. I received a final response another month later, offering a miniscule 10% discount. EXTREMELY disappointing since that is nowhere near the value of the promotion, on top of the nuisance of having to email them multiple times before receiving responses. I enjoy the customization and options and it seems fine for my hair, but buyer beware when you try to participate in any kind of promotion.