Fully Tracking Order Status

Great Product but Terrible Customer Service. Like many others, placed the order after reading reviews on different sites including reddit + because of their long warranty which I now think won't be very helpful. Why? Because the customer service is terrible! You keep hearing we are busier than usual and/or small team but how does that justify in today's world by an established brand. But when they do respond, they do try to be as helpful as possible. It's the delayed responses that get you and the phone line not working at all! Delayed responses is one thing but holding my money for a cancelled order (because I made a mistake and had to place another order) for over 30 days because their accounting team is small is absurd in 2023! Whatever happened to automations? Ideally, you should be able to make changes to your order or cancel yourself from your account without canceling the existing one and placing a new one but looks like they are living in 2013. The confirmation email you receive is another story, doesn't tell you the exact names of the parts but their codes - how are you supposed to know if you made a mistake? I had to find it out myself and thankfully found in good time. The product itself is good and working fine, hence the 3 stars. Apart from very small spots on the desktop for which they said they will make a small partial refund. Fine by me! The overall price wasn't bad either due to the sale but this delay in refund has really pissed me off now (today is 10th May). I sympathise with other people who are still facing issues with partial deliveries, damaged products. I was lucky enough to receive the complete order the next week (after bank holidays). But if given another chance, I'd go to with FlexiSpot. They have an online chat, better prices and customer service now. It's like Fully gave FlexiSpot the opportunity to fill in and they are! If it's really acquired by over-priced Herman Miller then they will have to spend a lot on building reputation again and def better customer service. For now, sadly even tho the product itself is good, I'd say avoid if you can because the customer service can mar your experience. I've seen a guy from FlexiSpot responding to people on reddit as well. Step up Fully, if you want to stay in the game!

Dinsdag een bureau besteld en vrijdag al in huis. De verpakking zag er wel uit alsof deze was gevallen/overreden, maar gelukkig was er in de doos niks beschadigd. Erg blij met het bureau, kwaliteit is erg goed en ziet er ook mooi uit. In elkaar zetten was niet erg lastig, wel is het zonder elektrisch schroevendraaier erg zwaar.

Ich habe einen Schreibtisch bestellt und war skeptisch wegen den schlechten Bewertungen. Jedoch kam die Bestellbestätigung wirklich am Folgetag und die Ware kam unbeschädigt innerhalb weniger Tage an. Ich bin sehr zufrieden! Der Aufbau war etwas unhandlich, weil man die Schrauben mit der Hand reindrehen musste.

Received my Jarvis today ! (delivery took just over a week, for Belgium) I will only unpack it in a few weeks and update this review about the installation. Thanks !

Bought the Jarvis standing desk. Shipment to Italy experienced some delay, nevertheless, I was timely updated on the delivery status. The product is great. Sturdy, beautiful, fluid. Totally recommended. A pity that Fullly has such low reviews, if they were bad, now they improved a lot.