Financial Times News Tracking Order Status

Excellent customer service. Every problem I've had has been solved and I've gotten money back whenever I asked for some (with a valid reason). Needless to say, the reporting is also excellent. I don't agree with their editorial stances, but this counts in their favour: it is one of the few newspapers who can still reach far and wide beyond those in immediate agreement with their stances.

I really can’t comment on the content of the paper, seeing as it’s not been delivered. I got the print subscription over Easter as it was on offer, due to start Tuesday (2nd April) but no delivery. I called to complain and got an email the following day in response, apologising for the missed delivery for that day (Wednesday!) saying that the “driver couldn’t find the address” and the customer service agent very helpfully provided them with a Google Maps link and Street view so that they could find it. I verified this was correct. For clarity, I live in a semi detached house on a long road. It’s really not difficult to find and no other delivery company has had trouble finding the property, just the FT delivery team, and this isn’t the first time either. I tried getting the print subscription a year or two ago and had the same problem, haphazard deliveries that only sometimes showed up. I suspect the team are feigning incompetence to hide their laziness in not wanting to deliver. I understand it’s an early start guys, but if you don’t want the job, quit so FT can hire someone who is willing! The customer service reps were nice and sympathetic which is why I added an extra star. They tried everything they could to give me an alternative solution but when I declined they quickly facilitated cancelling my subscription as requested for a full refund. FT’s delivery team is costing them a lot of customers, as the reviews on here establish.

For two weeks in a row, no delivery and no resolution. Just empty promises they will look into this. I wonder just what exactly am I paying for? Apparently for the priviledge of talking to FT agents every weekend to complain about non-delivery. Issue resolved after 4 weeks

I am satisfied with the content of FT. I am just really tired of the delivery company of not bagging the newspaper when it is raining and drizzling. I lost count of how many times I received totally soaked paper. There is such a thing as weather forecast.

I've been a digital subscriber and a weekend reader for a couple of years. I recently had reason to complain when a headline veered into clickbait. Despite 2 promises, it took 2 complaints to the commissioner and over 2 weeks to get any response, which agreed the headline was wrong. Damage had been done but no mitigation was offered. Very disappointing