FSA Store Tracking Order Status

I appreciate the comprehensive selection of FSA-eligible items and reasonably quick delivery. My biggest issue with FSAstore is just that their website doesn't tell you when an item is out of stock or backordered until AFTER you order it (and thus cannot get a refund except for store credit). Twice now, I've ordered something, waited weeks while FSAstore decided whether they'd be able to fill the backorder or not, and then get a store credit like a month later. Not helpful. If they ever fix this issue on their website, I'd gladly bump up my rating because the ordering process is smooth otherwise. Also note that some of their items are a little pricier compared to other online stores, so I'd recommend shopping around for the best prices.

FSA Optical Store is slow for glasses. If they do not carry the frames in stock, it would be nice if it stated that you may have to wait an additional 2 weeks just for the frames to arrive to them, then 7-10 days for them to add the lenses, then another 7-10 days for shipping. The last glasses I ordered came from GlassesUSA and it was 6 days from the time I placed the order until they arrived on my doorstep. Hindsight, it looks like they are also priced less for the same frames. Live and learn.

If a product is in stock, why does it take so long to ship out? Here we are on day 5 and it still says getting ready to ship. I have called into customer service twice and they've been very nice, however, I should have read all the delivery complaints with the BBB before ordering. I will never order again from your site. That fast shipping is complete bogus!!

貴社のウェブサイトは私にとっては少し使いにくいですが、サービスの品質が非常に優れているため、それでも 5 つ星と評価します。 同時に、カスタマーケアサービスも非常に高品質であり、顧客への応答速度は非常に速く、印象的です。

Im giving them 2 stars simply because Im waiting to see how a submitted return will go. I have ordered from them twice in less than a month and spent around $3,000. On both orders I ordered an item that was replaced with another item I did not ask for. Also s others have said the products look good but seem to underperform the customers expectations. I will say the "Intellinetix" Massage products are packaged well but they are all garbage and provide very little massage/vibration benefits. Well the gloved were good, everything else is garbage! I sent a return request last Thursday and I tried to submit one again today and guess what happened? The website gave an "OPPS Something Went Wrong With our Website Notification"! But I was able to go right back to the main page to browse available items. This will be my last time ever messing with this site for anything! GO TO CVS OR AMAZON TO SPEND YOUR HARD EARNED FSA Medical Funds! Dont blow it here like I did!