Frisson Life Tracking Order Status

I bought a playpen from frisson life and the door lock gets stuck so wont operate or lock point does not go in far enough so that a child could rattle the door and lock point come out of its flimsy position and the door could open. I was offered some compensation for this as they had sold put but ideally i would like a new door. They asked for a photo it its so difficult to show and comes out blurry every time which is no use. I have not heard back from them since and they have ignored my follow up messsages on Onbuy Market Place. I am not happy with their non responses.

Lovely light shades. Arrived later than anticipated. They do come from Hong Kong and so, don’t imagine them to arrive in 7 working days…

I don't normally leave reviews, but decided to given the nature of the others for this company on here. I ordered a chair (Retro Rattan Office Chair), having come across it online. After ordering I thought I'd have a quick look at the FrissonLife reviews, and immediately thought I'd made a mistake. I emailed them to cancel - they replied within a day, but told me it was already dispatched and too late to cancel. I got a tracking link in the same email to 17track, which I also looked up and saw similarly bad reviews. So I emailed again asking to cancel. I was told as it was in transit this wasn't possible, but once it arrived I could contact for return details, or they'd give me 10% off if I chose to keep it (which I did think sounded odd). At this point I assumed I wasn't going to receive anything, but 3 days later, low and behold the chair arrived. The box wasn't in good condition - it looked pretty battered honestly - so I feared the worse. However, I took it all out, and put it together and the chair looks just like the picture. I can't speak for it's longevity at this point, but it's a decent weight and it feels solid, and it is exactly as pictured/described. I contacted them to say I would keep it, and they did as promised and refunded 10% onto my Paypal. I had the same weird email thing, with a subject line of "Child Order" and the Paypal payment showed up as Chinese characters, so I don't think the company is UK based as it purports. But as to my experience, I emailed 3 times and they replied to all of them within 24 hours. I ordered it on the 4th and it arrived on the 14th, and it looks just as expected. I think if I'd never read the reviews the only thing I'd have had issue with was the state of the box on arrival, but given the chair was in good condition inside I'd probably not have thought too much of it. That said, there's a lot of people who've had bad experiences, so not sure I want to whole-heartedly be reccomending you buy stuff here, but I wanted to give my experience as it was a lot more positive than most I've seen (and most of the positive ones look dodgy lol). Anyway, there we go!

Took a while (52 days) to come but after reading reviews I expected that! Wanted to leave a positive review as I’m really pleased with the product and it was a great price.

I ordered of this site before seeing Trust Pilot. Was very worried after seeing this page but my Tiffany lamp arrived about 10 days later and looks great! Others may have had bad experiences but I’m very happy with the quality of my lamp. Sturdy metal base and stained glass shade. Item does seem to come from China but what doesn’t nowadays anyway