Freebird Stores Tracking Order Status

I have around 36 Freebirds. I’ve been in two store locations. Customer service was always above and beyond. I love all of their shoes and will be purchasing many more to come.

Freebird Las Vegas, a new store/branch and the people are great, Las Vegas hospitality and customer service is like a culture and they are consistent with the high expectations of guests coming in and equally treat with superlative service

Nice looking books, but poorly made. Bought a mens pair of Levenworth, everything about the company was fine until the boots arrived. After breaking them in they were fine until the rubber on the heal came off - returned the boots for repair, 2 days after repaired rubber off again. Company was good to offer more discount($30) My shoe cobbler said the heals are made of crap, made of paper and will come apart again if I walk in water. What good are boots if you cant walk in water? This will be my last purchase.

Gorgeous boots, incredibly uncomfortable. Zero padding. Literally none, whyyy doesn’t this company care enough to give at least a tiny bit of padding or arch support??! I was suckered by their beauty and regret it, I own two pair that collect dust because they make my feet bleed. I bought my second pair a little larger so I could add an insole over the brick hard sole and that didn’t really help, the leather is hard as a rock and impossible to break in. Also their quality control has slid downhill badly. Don’t do it. Out of desperation I’ve taken both pair to the cobbler and that didn’t help. There are other gorgeous boot companies with way better made products that also are sexy and comfortable. I bought both pairs from the Boulder, Co store, they were nice enough I guess, gushing over every pair you put on. Yes no doubt they’re gorgeous, and as long as you don’t have to stand for more than 3 minutes at a time or walk anywhere you’ll be fine. Ask yourself—why are so many Freebirds for sale secondhand or on marketplace and say things like “only worn once”?

To begin the boot I had wanted to order was not instock in a size 5. So I called and inquired when it would be back in. The friendly customer service rep informed me that, that size and color would be back between Nov 25th and the 28th. Well that date came and went and they only restocked a size 6 after waiting a month. So....we ordered the 6! 7 days later no update on the order no tracking info etc. Called freebird once again. This time I was told the boots we ordered were being inspected to meet quality that day, and I'd recieve an update later. This update never came either! The next day I called again as this was the 8th day, I expressed my displeasure in the delay on any info regarding my order. I was told that the info I recieved the prior day was all she could offer. So the end came in a phone call later on the 9th day at which time I was told that they could not locate the inventory to fulfill my order and that they would issue a refund... No one ever called me or sent a email prior to my calls... Poor customer service and overall company! Would not ever do business again.