Frankies Bikinis Tracking Order Status

amazing service

Bottoms were so cute but big chested girlies beware… the material is so slippery I cannot use the top because my boobs fall out :,(

[UPDATE] Their customer support issued a refund for the $10 return fee because they mistakenly advertised “free returns” on their international site. I updated my rating. [ORIGINAL POST] Don’t order from Frankie’s Bikinis if you live in Canada unless you’re happy to forego your taxes and $10 for the so called “free returns”. I had a positive experience ordering a crewneck from them a couple years back so I ordered some more things this year, thinking it’d be fine if I didn’t like it since they advertised free returns. I didn’t like the quality for the price so I requested to return the items. Even though it said free returns, I was notified that I’d lose $10 from my return. Then I got an email stating that they received the returned items and will be refunding me but there’s an additional $16 that I’m not getting back in taxes. I thought it was just a mistake so I contacted their customer support, who happily informed me that they don’t refund taxes due to being an international retailer. I’ve returned items to international retailers before who refunded taxes with no problem.

I bought a bikini and their silk dress. The bikini top was fine - hard to put on with the number of strings but that's fine. The bikini bottom on the other hand, was soooo loose due to the way it hung on me. I ordered XS so I definitely don't think it was the size. It was the poor design / construction of the bottom. I could never wear that out to a pool. The silk dress was absolutely terrible, it came so crumpled and the draping across my neck was so loose. The strings at the top of the dress used to tie over your shoulder were of uneven length so it looks so awkward on me! I would not purchase from Frankies again!

I LOVE Frankie’s bikinis. After years of searching for a swimwear brand that would make me feel good in my body, I found Frankie’s. It’s expensive for sure, but the quality of the material is superb, so it makes up for it. They are establishing themselves as a luxury line and it’s working well. I feel so sexy wearing their bikinis. It gave my confidence a serious boost. I’m also so thankful they offer XS - anything above that wouldn’t have fit me because I’m a small girl. Lastly, my order was shipped and delivered within a week which is a great turnaround for regular shipping! I’m a happy (and now a loyal) customer ❤️