Foyles Tracking Order Status

Prompt response.

Excellent and efficient service, with a very helpful customer service team.

I had forgotten to show my Foyles account number when purchasing items for the past month and the Foyles support team replied within 10 minutes of my enquiry and were able to ‘catch me up’ inside 15 minutes. Very impressed.

I recently wanted to place a book order online and use the remaining credit balance on a soon-to-expire gift card. Alyssa responded quickly to my request for help when I could not identify the required Security Code on the card. Subsequently I had trouble accessing the basket and moving on to Checkout. Again, Alyssa was ready with advice within minutes. I was able to complete my purchase and am thoroughly satisfied with this degree of customer service. It could not have been better.

Very quick response from the help centre and resolved my query within minutes.