Fox UK Tracking Order Status

£6.99 return fee charged for item that wasn't the size I was hoping for. Product came quickly and otherwise good, but I guess I shouldn't buy direct from them....

The prices on their website are significantly more than where you might find elsewhere - so much for going direct. They charge £5 for shipping on a £40 pair of gloves with no mechanism for cancelling the order, even immediately after placing! I ordered over the weekend and had to email their customer service to try and cancel but by the time they responded they told me the order was already shipping. £6.99 for a return.

This company sell premium clothes at a premium price, £35 sound is pricy for a t-shirt, plus £5 for delivery (Really!), they then want to charge £6.99 for a return, and I thing that £10.99 trying a t-shirt is an outrage - in this day and age, this is poor, at best. Added, this I would expect their returns process to work, but you can only do it electronically, and their web service reports (helpfully) that due to a technical reason, this service is not available. The best I can say, is that they could be much better, and should be!

Really good dispatch time and arrive with ups in 3 days.. would buy again

I bought a set of fox ranger 3l pants. They are not waterproof. The customer service were very helpful, they agreed with me on the issue and offered numerous options to help.