Foxit Tracking Order Status

I like foxit reader a lot for mobile and pc. It does what it means to do. I presume they are a good company too but i will leave one star up for development

If online support fails, call their customer service number. It really is 24/7 and they really do call back. I was unable to update my Foxit subscription over a month - updating from the application did not work, and from the online auto-chat, it referred me to a download page that only listed trial versions. 1) It turns out "Trial" is also for software updates - their web management is SLOW on clarifying what that link provides. 2) The phone support sent me a direct link to update the software, which works. It may go up to 5 stars, when their web manager addresses the known issue.

Tried to cancel automatic renewals. No EASY way to do it. No phone for customer service. No info on web site.

They offered a free trial for pdf editor cloud. You go through the process to sign up. Credit card is mandatory. Every field works, including email verification code which is placed prominently at the top . The LAST FIELD is the Credit Card field (remember, credit card is mandatory to get the trial and then you can CANCEL and get a refund they say). The CREDIT CARD FIELD does not function, It does not work. I thought I had browser issues and did much TS. I then figured it was a problem on their end. I then foolishly thought I would get a one month subscription and then cancel if I do not not like it and they would refund the charges. Did not like it. I try to cancel. NO CANCEL BUTTON. I tried to remove my credit card, IMPOSSIBLE. Reply from support was fast, they have forwarded my request for approval and said they "understand" why I want to cancel. I hope to be "approved". The REFUND process was fast but what a bad experience in general.

Mon pc a crashé et il m'était impossible de supprimer la license Foxit qui y était rattachée. Après avoir ouvert un ticket auprès de leur SAV, j'ai reçu une réponse en moins d'une heure avec ma clé d'activation réinitialisée. Je suis un petit client et j'ai apprécié le fait que le SAV réponde si promptement et de surplus à résolu mon problème. Merci Foxit