Formovie Tracking Order Status

I purchased the Episode One and great experience for the price with Google Tv and Netflix. I didn't have issues yet but the shipping was fast.

This is the email I sent to them, they have not replied… You have had the unit for a very long time. There has been no updates on the progress of the repair. I was not told that it was due to be returned. I am out of the country, dealing with my mother’s stroke. I have been trying to arrange for someone to pick up the projector when it arrives. I was not warned that additional tax would be due. I have now received a message asking for £424.63 tax fees! This is ridiculous! I’ve already paid for the projector and do not wish to pay any more money. Please suggest a solution as soon as possible, as I do not intend on paying the tax charge that I was not warned about for a repair on a faulty unit!

Edit Oct 2024 : For Movie finally agrees to send a new projector. So I am raising a bit the score. If Formovie wants to developp their business, they need to have offices in Europe/USA. Avoid this company, they do not have a proper support in EU or USA. Your projector will be sent back to China and you will wait for months. They do not respect local laws on customer's protection.

Awful company with non existing customer service that want to take your money and don't care about you.

I live in Sweden bought a Formovie Theater from a store in Holland. It was shipped the 17:th of Mars this year (2023) delivered and setup just fine. The Formovie Theater itself is actually very good. That is not the problem. I was experiencing a louder fan noice than acceptable making watching at low volumes annoying. First i contacted the Formovie global tech support that made me send clip where the projector was running and they actually confirmed the (to loud) noice but redirected me to the seller. I contacted the seller who redirected me at the Formovie EU after sales (never heard of them prior). Been contacting them via mail, the home page and more and never got anything but automated responses or a Facebook comment of "we will contact you", which never happened ofcourse. I did talk to another Swedish guy who had similar issues. He actually at least got into contact with after sales that held his machine several months without responding. When finally responding they said they had to send his machine to China to repair it. It has been 4 months and he still have not even heard from them. I have no idea why you put that much work into building a really good machine and then absolutely scr*w over your costumers. I will never buy from Formovie again.