Floor Mats Tracking Order Status

Easy ordering, good price & quick delivery. They also answer their emails promptly. They are based in Germany BTW.

Thanks for my order

Would not recommend. As with all the other bad reviews, I ordered a floormat, realised the company was in Germany and tried to cancel within 24 hours but they refused and offered a 15% refund instead. They told me the tracking was not working and then ignored my emails. Phonecalls are never answered. I have now opened a Paypal dispute in the hope of recovering my money for a floor mat I have never received. I wish I had spent some time to research the site and read these reviews before ordering.. Lesson learnt. Edit: After opening a dispute, I was finally given working tracking information and a floormat actually turned up, packaged rolled without a cardboard core, flattened and folded in half. After unpacking, it is not even cut straight. Time will tell how long it lasts.

No comms and no delviery 12 days after placing order. Wish I read the reviews prior to purchase. No repsonse to email or telehpone comms.

I wanted a replacement for the worn-out mat we used to protect the carpet under our computer chair. The old one was bought 2nd hand at least 15 years ago, and the UK supplier which for a long time showed them as 'out of stock' has evidently discontinued all but PVC mats which we thought would not be strong enough. I was pleased to find a polycarbonate mat with a lip, like our old one, on the website of Floor Mats UK although £51.99 was more than I expected to pay - and the very good reviews all dated from pre-2020. There was also an additional charge of about £6 for insurance or some such (not P&P), which seemed a bit strange - and our firewall / virus protection kept flagging up that it had resolved an issue with the site, though when I explored this I couldn't get any details. I went ahead and ordered the mat as I'd been after one for a long time - but then got cold feet and looked them up on Trustpilot, when the terrible reviews made my blood run cold! I emailed the company straight away (on a Sunday) asking to cancel, but was somewhat reassured to get a reply early the next day explaining that this was not possible but that I could have a 15% discount because of the inconvenience. I replied saying that if the item turned up in the promised 7-10 days timescale without any surcharge by the delivery service and was suitable, I would keep it and would not need a discount. The floor mat arrived yesterday and is what I wanted - although having shorter spikes than the old one, it doesn't sink into the carpet quite so well so presents something of a slip hazard. Nevertheless I was very relieved that the order was fulfilled in reasonable time and without having to pay a surcharge as it had come from Germany.