FLIR Tracking Order Status

I worked with Brianna. I had sent my Breach in for service two times for the same issue. Because I was respectful and assertive FLIR was able to work with me and get all my issues corrected. I did not have to argue with Brianna. She is a pleasure to work with. I will be buying from FLIR again. I highly recommend buying from them and completing the warranty paperwork ASAP. This will save you a lot of trouble down the road.

My company needed an industrial camera, and we were in a hurry, and the website said free 2-day shipping, so we ordered from there. For starters the ordering process was a nightmare. I was asked to setup a profile, so I set one up for my company, which I did, including the VAT number, delivery address, etc. Then it wants to charge me VAT, even though I have entered out VAT number into our profile, and I discover that despite having entered the company's VAT number in our profile, it's not in the order. So I add it to the order. Now it wants delivery address, which I've already entered into our profile, but it's not there, so I enter it again. Finally once we're all done it wants €8.99 for "2-4 day priority shipping". What happened to "Your order qualifies for free 2-day shipping?" So I restart the whole thing, confirm 100% that I qualify for free 2-day shipping, that I am logged in, that the VAT number is entered in the profile, etc. Same result: I have to pay for shipping, nothing from my profile is included in the order, etc. At this point I should have just ordered from someone else, but we were in a huge hurry, so I ordered it. Now it's 4 days later and I get a text message saying that it will be delivered to our "home" (it's an office address, it's a company order, the VAT number's in the order) Tuesday night. So we will hopefully get it on Wednesday, almost a week from when we ordered. Oh, and the tracking is in French (despite my browser being configured for English), I had to use Google Translate to read it. Terrible ordering experience, something is seriously wrong with this website.

Mobile phone attachment for thermal imagining works better than expected. Pricey for a consumer use case. However still much, much cheaper than standalone commercial grade thermal imaging device.

Update on FLIR camera order. just over a week and it shipped. Still waiting for camers to arrive.

Købte et thermisk kamera til Android, med forventning det ville virke med en android, desværre var min gamle Htc One X ikke tilstrækkelig da dens Android version var for gammel, så jeg måtte ud og punge ud for en ny telefon. Denne nye telefon med Android 6.0 kan ikke bruge deres produkt da den åbenbart ikke har noget der hedder OTG, som der selvfølgelig ikke er skrevet med stort nogensteder. Så nu står jeg så med 2 telefoner der ikke fejler noget og skal ud og købe en tredie på grund af deres dårlige vejledning og information omkring deres produkt.