FlipKey Tracking Order Status

Slechte service; Via FlipKey hadden we een huis met zwembad in LA geboekt; Na aankomst bleek deze verschrikkelijk vies te zijn (lakens met vlekken, haren in het bed, keuken, etc) en later die week bleken meerdere zaken niet te werken (zoals wasmachine, bad, sommige lampen etc); Na wat telefoontjes en mails is een schoonmaker het huis de volgende dag gaan schoonmaken; Na lang en herhaaldelijk aandringen van ons wist men iets van een refund terug te krijgen van de verhuurders. Als FlipKey organisatie hebben ze blijkbaar maar beperkte invloed op de verhuurders.

Whole process was butter-smoothe. Got a beach condo exactly as pictured for super cheap last summer. Will be doing the same again.

I have just read some of the negative reviews about FlipKey and feel that most of them are very, very unjustified. In case some of the reviewers had not noticed, there is a global pandemic underway and this is impacting ALL companies to a greater or lesser degree. I have successfully rented out a holiday home with FlipKey for over 3 years now and yes, some of the payments are delayed currently. This is not the end of the world. They used to pay out to us on the day after the guests had arrived. Now if can take up to 7-10 days. THIS IS NOT A PROBLEM... Especially since FlipKey announced this early enough for all to be aware of. FlipKey - keep doing the great job that you are doing. I and my guests are VERY happy with you.

Flipkey always worked for me. Honoured all agreements. I have stayed in 2 diff. private Flipkey apartments in Barcelona, 1 in Vienna, and 1 in Bordeaux. I have stayed in someone's home (house or apartment) in seven different Flipkey's England (in one of them three times in three years) and in houses that were part or all rooming houses in 4 locations in England. In Canada, 7 times in someone's home (Toronto, Calgary, and Vancouver) and four times in an apartment in Toronto or Victoria. They have all been as advertised. When I left early due to dissatisfaction, I was refunded the amount (the host agreed to my leaving). When I lost a key to a lock, the host wanted $700 to install a new lock. Flipkey paid him $350 and didn't expect me to pay anything.

I had read many bad reviews and reports on people’s experience of trying to obtain a refund from FlipKey as a result of COVID-19. I just wanted to say that I completed the ‘extenuating circumstances’ refund process on Saturday and within 3 hours I had confirmation from FlipKey that my refund had been approved. Today I have received the money back into my bank account - 4 days including a bank holiday ! Thank you for dealing with my request so quickly and positively.