FlexiSpot UK Tracking Order Status

Ordering things online is difficult because you can't actually see the product. Communication good and delivered on time. When I received my chair unfortunately it was not suitable. I can honestly say all emails regarding this were answerd quickly including return labels. Collection on time, refund no problem. C

Good luck trying to return an item. The website says Flexispot understand it's your right to change your mind and return an item providing you have all the original packaging. Which I do. I emailed requesting to return the Desktop due to the fact the colour is not right with my furniture (but want the stand and monitor shelf). However at first they suggested I keep the desktop and they give me £14.39 refund. I refused as I want the £79.99 refund and have no use for a desktop I won't use and have no space for. I pointed out as per their website it states I should be allowed a full refund. Since then I've waited in 4 separate days (I cannot be home all day everyday) for DHL to turn up and no courier has. I have now requested Flexispot provide me proof of the collection address they have given DHL as typically I don't normally have issues with couriers turning up so this strikes me as odd and that perhaps the details they have been given are not correct. Should the issue actually be DHL I will gladly change this review but right now I am not sure it is them. Update (amended rating to 3): Flexispot apologized for the inconvenience and actioned a full refund but asked if I could handle the disposal of the desktop. Bit annoying but I accepted. I did in fact order a different desktop of there's via Amazon which looks great. I just now need to find someone who wants the other one.

I had an issue with the desk I ordered—it didn’t fit my setup the way I expected. I was worried the return process would be a hassle, but the Flexispot team made it easy. They were super responsive and helpful, guiding me step by step and ensuring I got a full refund. I ordered a replacement desk, which arrived quickly, and I’m really happy with it. The quality is fantastic, and it fits perfectly. Thank you for turning a tricky situation into a great experience. I’ll definitely be shopping with Flexispot again!

The desk is exactly what I needed and it arrived within 2 days, which is quite impressive. When submitting my order, I forgot to add the 10% discount code. I asked customer support if they could still apply the available discount to my order. They were very efficient and understanding and sent me the 10% back.

I purchased a chair which was very high quality however the lumbar support was static and did not support my back properly, it may work for others. Flexispot customer service was amazing at providing me with a refund and I am extremely happy with the service received. I would purchase from this company again. The chair was lovely...aside from the lubar support positioning on me, shame really! Would recommend this company 10/10