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Tom was over the top in helping me. He took the time to go into every detail I needed to know. I learned a lot about VPN's and how to use them. I can't say enough about how much help he was.

Have a Privacy Hero VPN router and had an issue where apparently there is a yearly subscription (which was news to me) that expired. I updated the subscription, had to reconfigure my VPN settings on the router and then my system was showing it was unprotected. Started a chat with Tom M. and he was awesome. Tom helped me figure out that the issue appear to be impacting one of my Windows device but not the other or my Apple device. He was persistent is trying to get to the root cause of the issue and even when I insisted that I will be fine with one of the system not working, Tom did not give up and kept eliminating potential issue after issue until he was able to resolve my issue completely. I would have given up long ago, however, due to his diligence and persistence, Tom was able to completely resolve my issue to my satisfaction. He is an asset to the the organization and should be recognized as such.

I have used Flashrouters for many years and they have never disappointed me. Service is timely, and they have always been very helpful. Recently, I was having issues with the Flashrouter Privacy App with settings not sticking after a reboot. I decided to get a newer router (GL-MT6000 was recommended) and I couldn't be happier. The OpenWrt interface is different, but it did not take long to setup as it is very intuitive. Tom @ Flashrouters helped by sending me information on setting up devices that needed to bypass the VPN connection. I highly recommend spending the extra money (really not much more) as the support is invaluable.

I was without my VPN through my ASUS router for over a week. I chatted with Tom M. And he helped me for over an hour! Even remote viewing my computer to help me when I didn’t know what to look for. Even towards the end when it seemed he was also at a loss he had a last minute idea and it immediately fixed my issue. I was SO SO grateful for his help and for his patience and not just brushing me aside after the first idea didn’t fix anything. I am glad to continue business with this company.

Setting up a VPN service to a router is not a completely trivial process, even though figurable for some advanced computer users or with spending a considerable amout of time by yourself. However, FlashRouter customer service made this process very quick and easy and in addition tought me how to do it myself in the future. This is the pinnacle of customer service - just as it should be. Thank you, FlashRouters!