Fitness Superstore Tracking Order Status

Personal and helpful customer service. Product arrived as described in great condition and in a timely manner. Will always use Fitness Superstore.

The delivery team did an excellent job of setup and cleanup.

I have zero idea how this place has received 5 stars. We ordered 4 pieces of equipment based on their website video claiming to "re-manufacture". This is false advertising at it's best. Only one of the four pieces was in the expected condition when it arrived. We ordered in March and the company has finally agreed to refund our money on a Stairmaster Gauntlet that we have been unable to use. When the repair technician tool the side panels off, all of the parts were corroded, filthy, and the machine keeps shorting out. The first set of replacement parts didn't fix the problem and the second part sent out was broken. There is no way this machine was even inspected, much less re-manufactured. It has been a giant eye-sore in the gym for 2 months now. Their customer service is friendly and tells you what you want to hear, but you are not getting what they advertise. We paid more because we thought we were getting more. NOT SO! UPDATE (1/2/2024): While I stand behind my original review, I have upgraded them to 3 stars simply because the owner of the company contacted me personally and followed through until the situation was remedied. They finally replaced the junk machine, offered extended warranties on my remaining pieces, and gave us a nice credit toward another machine. I used the credit and received a machine that was the quality I expected.

It is a promote and efficient reply from the Fitness Superstore group when I am missing myself to source a model NOT available in my country! Unforgettable to visiting it's official website. It is Five Star+, and you can feel the careful support when you place an order. Wish to buy fitness equipment from this company in future. Thank you so much.

What a great machine. This gym does virtually anything you can do in an actual gym. The gym arrived on time, it was packaged well and it took me about 5 hours to fully assemble. I had a few scratches from assembly and the manufacturer shipped me free touch up paint without hesitation. Great service, great products, and great overall experience.