Fitness Factory Tracking Order Status

Lori was incredible with the best customer service I have ever experienced. I sent a contact us request on a weekly and received immediately a response back willing to help. Sunday we completed the request with a call and received the speciality bench the same week!! Lori kept me up to day along the way.. Unbelievable!! Lori was awesome!! Thank you so much

Ordered stair master on May 12. Now June 21 and still waiting for the shipment. Have emailed sales rep and left several voicemails, no response. I ended up opening a dispute on PayPal, which is how they had asked me to pay for the equipment. I was able to get a refund. However, I never heard back from the rep.

We are building an exercise room in our home and went to 4 different places to learn about, try out, and purchase equipment. At Fitness Factory in Chicago, Ken Maxie helped us. He was friendly, knowledgeable, and honest in his thoughts and helpfulness. He gave us tips on how and what to purchase. We found the pricing comparable or better than the other places we checked out. We ended up purchasing from Fitness Factory and are looking forward to using the rower, elliptical, Jacob's ladder, and functional trainer in our new home.