Firstbase Tracking Order Status

I'm so happy to have made the decision to make grow my business with firstbase. They always help you with everything you need and the procedure is easy and smooth. I always feel 100% supported with firstbase. Now my business is growing a huge faster and I'm very grateful to have this opportunity. Thank you so much!

First base has been great, all the features work seamlessly together to provide a solid and easy to use package. The customer service is great and I was helped every step of the way!

I've been using Firstbase's mailroom service for over a year now and it's been pretty seamless. Their platform just works without me having to think about it much, which is exactly what you want from this kind of service. The user experience is clean and straightforward - much better than other solutions I used before. Their pricing is reasonable too, especially considering the headaches it saves me. I'm planning to switch over to their registered agent service soon as well. Firstbase is solid.

They always respond to my emails. This is one thing I like about service providers. They proactively listen to my requests. But I had to wait more than 60 days since I submitted my SS-4 but I did not have an EIN. I emailed them to ask why I had to re-sign my SS-4, but they did not explain but urged me to re-sign soon to get it resolved. I had to wait for my EIN to register for the payment gateway for the Store for a long time and it affected my work a lot. And until now they still have not responded to me why my SS-4 had to be re-signed: was it lost? Whose responsibility is it? And if someone is responsible for that, should they make an effort to promote or do something to fix the problem? They have been working hard to get my EIN back to me as soon as possible since the second time I re-signed the SS-4 form. So I updated them to 5 stars. I actually got my EIN.

I’ve been a Firstbase user since October 2023. It helped eliminate much of the hassle of company registration. However, their account management system is a mess. It took me 2 weeks and countless back-and-forth conversations with the support team just to change my account email. Although the change now seems successful, some notification emails are still being sent to my old email address... Additionally, I can’t update my company information on my own and have to contact support for any changes. This is very inconvenient, and I’m uncomfortable sharing sensitive company information with random support agents.