Firehouse Subs Tracking Order Status

I’ve had two incidents at the Firehouse Subs now in Conyers GA. Once my daughter had food tossed at her by one of the workers and the second was my brother, picking up DoorDash orders for customer and THE SAME WORKER called him “white trash” and tossed the food at him. I’m not sure what y’all go going on over there but we need to get it together. I knows it’s firehouse but you can’t fight fire with fire sweetness. I went to confront after the issue my brother had and was given the corporate email, which I emailed and have not heard back. And the number never seems to get you to a soul. Pointless. Lort knows I love me some firehouse but damnit, I just cannot be giving y’all my hard earned money if this is how y’all are gonna be treating people.