Firebox Tracking Order Status

Was a bit wary of ordering from here as I've seen many other negative reviews but guess Firebox have updated since then as I ordered items Wednesday and its arrived Friday - surprising when 2 of my items are personalised cushions. All items in great condition and was easy to track online. I would take previous reviews with a pinch of salt, as I couldn't be happier!

I ordered a number of products from this company for Christmas presents. When I arrived home Saturday evening I found a damaged box on my driveway. The box was ripped opened. An item from my order nowhere to be seen. Another item smashed and the content all over the rest of the items in the box and my driveway. There were people in the house at the time and nobody had rung the doorbell to make the delivery. However, I have since revieved a very prompt refund for the missing and broken items from my Firebox package for which I am very grateful. Perhaps they should review their use of Yodel for delivery.

I recently ordered a soft toy from Firebox's website. The item was despatched swiftly, and as far as Firebox was concerned, their job was done. However, a couple of days later I received an email from Yodel, which stated the packaging was damaged and they weren't going to deliver it. I contacted Firebox and they immediately offered to send out a replacement, or give me a refund. They were swift in their response, and didn't hesitate to make the situation better. I would recommend them to anyone.

Quite expensive to purchase from the US. But they have very funny products

I like the selection, things like copy and Crap Wrap option, but I just reordered a mug that broke and was first charged 20 EUR shipping (with no other option available) and now I have to pay customs as well (I live in the EU) so in the end it will probably be around 80 EUR for a 15 EUR mug. It was my BFs favorite, so I did end up buying it, but I won’t order again as this is just too much.