Fine Food Specialist UK Tracking Order Status

Excellent products! Excellent customer service. Even up in the far north of Shetland they will endeavour to get your prime fresh meat to you!

I'm not one to leave reviews, but I don't get all these bad reviews on here and it annoys me how misrepresented this company is based on them. I placed 2 orders after seeing these guys mentioned on SortedFood (youtube), had some things that had to be sorted with one of the orders and Tom was super quick to reply and arrange everything. Spot on from a customer service point of view. Packaging was great. Quality of products was great. Price is super fair. Some comments here complained that the wagyu steaks were under the advertised weight so out of curiosity I weighed mine and it was 575g (advertised 500g). Even if it was a bit under, it's a steak that is cut by hand by a butcher so of course it can have some variation. Go weigh your Sainsbury's steak I bet it won't always be 240g on the dot, sometimes more and sometimes less. In any case, rant over, I'll definitely be ordering again.

TL:DR - Expensive Wagyu steaks ordered were good but underweight. Company disputes weight claiming their scales are accurate so it must be my scale, despite overwhelming evidence presented to the contrary. I first used this company last year for my 20th wedding anniversary and was disappointed with the service. I had wanted to order some nice Wagyu steaks for my dinner with my wife. The online store has recently been updated, but even previously they had a good selection of Wagyu from different countries and differing marbling scores. Their big exclamation on the website is their next day shipping service, so I placed an order with three or four days to spare. Sadly my order did not arrive in time. When contacted their Customer Service emailed a reply stating something about being unable to indicate the shipping delays on their website. It was during the Covid-19 mess in 2020 and they blamed it as the culprit, but so many businesses have been using Covid-19 as an excuse for their poor service. Fast forward a year and again wanting a special dinner I wanted Japanese Wagyu A5, but I didn't want an entire joint of meat costing in excess of £1000, I just wanted a few steaks. That is what sets Fine Food Specialists apart, their individually packaged Wagyu steaks - you don't have to spend a small fortune to try good meat. Delivery was quick and well packaged, but unfortunately on this occasion the meat that was delivered was noticeably underweight, and when I sent their customer service an email with questions and photos of the weights, the reply I received was, and I'm paraphrasing here, that they weighed several items on their scales and the weights came back as expected so it must be an issue with my scale. There's nothing quite like the feeling you get when you have been wronged by a company and are told it's your fault. Except it wasn't. I borrowed three scales from 3 different neighbours, both digital and manual scales, and I bought a new commercial digital scale (at a considerable cost) to verify the weight of the meat, and though it does appear my old digital scale wasn't entirely accurate it was only off by about 20 grams. All borrowed scales and my new scale showed the steaks were all under the weight listed on the packaging, some of them by a considerable amount (Japanese A5 Wagyu steaks listed as 200 grams each, actual weight was approximately 140 grams each). These aren't cheap steaks either, costing between £35 - £55 each, this was a significant purchase and as a customer I deserved what I ordered. I can't treat this as a standard online order that needs to be returned because it's food that won't survive the return shipping, not to mention the cost of shipping. My only recourse is to contact their customer service and hope for help, and it didn't happen. This has turned into an episode of "He said, she said" and it does no good to go back to their customer service because in the end I may be offered a paltry 10% off coupon for my troubles, but it won't solve anything and I don't feel like being insulted again. There isn't anything I can do but shop elsewhere. I know some people try to get a leg up and some out there will try to hustle companies just for their pleasure, but that isn't me. All I wanted was what I paid for and in the end I didn't receive what was paid for, so I cannot recommend purchasing from them. I certainly never will again.

Always been very happy with the quality and service of everything I’ve ordered from these guys!

Both my wife and I got sick after eating the veal brains purchased from this retailer. The brains were delivered frozen and I stored them in the freezer immediately after receipt. I cooked them by boiling for 15 minutes and frying for 10 minutes. Upon notification, support was friendly and made an effort to check the quality of the batch they have in their warehouse and ultimately offered a £10 coupon off next order (no refund). This is nice but overall my balance with the retailer is that I purchased £50 worth of veal brains which ended up either poisoning me or feeding my tiger worms.