Fiils Tracking Order Status

I've been running through the fiils product catalogue with wild abandon. My current favourite is the pomelo shampoo and conditioner. The pomelo transmogrifies my bathroom into a full citrus orchard, but each scent is so fresh and natural. My hair texture is wavy/curly so it has been difficult to find products that preserve the curl while keeping everything clean and healthy, but I think fiils has hit the mark. Not to mention the environmental impact. Brilliant stuff!

I was drawn to the site because of the eco element, which I am keen to embrace. I have tried shampoo and conditioner, hand wash and body wash and have to say I have been extremely impressed. The refillable bottles look lovely in the bathroom and the products are simply fantastic. I chose shampoo and conditioner for all hair types and my hair is left feeling really soft. The perfumes are gorgeous too. I can’t recommend these products enough.

I really wanted to like this product (love the refillable bottles!) - but after giving it shot for over 4 months, I think I need to call it and switch to a better shampoo. I'm no stranger to natural shampoos, I have fairly easy-to-care for straight hair and have had no issues with other natural shampoos or even going without shampoo in the past. But this shampoo left my hair thin and greasy, and the conditioner left my hair weak and fragile. My hairdresser even commented on how damaged my hair is despite having natural, un-dyed hair that previously had no issue with breakage. Another small issue is that the smell of the products is completely overpowering Basically - love the bottles and the concept, but the actual shampoo/conditioner lets it down

Love the concept, service, and options. The refillable containers look fantastic and the scents of the products are truly great (fresh and luxurious!). The return and recycle option to me is brilliant and was one of the decision factors to go fiils. The only reason I've knocked off one star is because the coconut conditioner is VERY thick (I thought at first I'd accidently ordered body cream!) And for this reason getting it to flow through the pump mechanism of the refillable container is tricky. I added a bit of water to mine but it's still slow. I might try a different conditioner scent next time in case this changes consistency of formula. Other than that, it's great and I do find myself recommending to friends.

Super quick delivery, amazing scents and such helpful staff! My only complaint som far is that I have thick, long hair and the shampoo and conditioner don't go far in my hair