Figleaves US Tracking Order Status

I found them to have great service

I returned a couple of items to Figleaves about 3 weeks ago. I heard nothing and 3 days ago, having read recent trustpilot reviews, felt trepidation. However, I contacted Simply Be on their chat - they gave me a link to a Figleaves form - I heard back within a day - I provided evidence of the return (Royal Mail tracked delivery and the returns form) - Figleaves have now confirmed they’ve refunded the monies. Seems decent enough service on this occasion.

I have returned several items on Feb 26 th via a Hermes drop off shop , and still NO REFUND. IMPOSSIBLE TO GET HOLDOF THEM AS THEY HAVE CHANGED COMPANIES AFTER GIVING THEM MY MOB NUMBER AND E MAIL ADDRESS. Rubbish customer service

Not great customer service. The strap on my dress broke on the first wear in the first lockdown. I wasn't able to get to a post office to return it right away. They didn't offer any apology or compensation. They just said return it within the given time or else.... I mean, should a dress break on first wear? No and it wasn't their fault as it was by Seafolly but they could have expressed it better. They were just not very pleasant to deal with and not what I would have expected

I have been ordering online with figleaves a few times over the years (last one was in January this year). I havent had any problems with the merchandise. The delivery has always been prompt and correct. I haven't had the need to contact customer services as I haven't had any problems with my order.