Fiat Pro FR Tracking Order Status

The timing belt failed on my Ducato based campervan that was 3 years and 5 months old, done 21k miles. The replacement interval is minimum of 4 years and a lot more miles than 21k and that's with lots of idling/urban driving which I don't do, with ‘normal’ driving it'd be every 5 years. Thankfully there was no engine damage and it seems to be running smoothly after the new belt and water pump were installed. Just to emphasise, the garage service was fine, this is about Fiat. I'd contacted Fiat Professional Customer Service after collecting the van and paying for the repair to ask if they would be prepared to offer a part payment as a gesture of goodwill given the belt clearly shouldn't have failed. To cut a long story short, I got nowhere. A lot of waffle that I’d already paid the invoice and they don’t have a system whereby they can reimburse, utter nonsense! Legally of course they can do what they want given the warranty had expired, but as I'd written to them, given the vital nature of the timing belt then I think morally they have a duty to contribute. Not so much Customer Service as saying no to the customer and giving excuses as to why they can't contribute or help. Rubbish service and morals.

FIAT CUSTOMER SERVICE IS A DISGRACEFUL, MY EXPERIENCE OF OWNING A FIAT VEHICLE HAS PERSONALLY COST ME £5000 FOR A VEHICLE THAT HAD DONE 9000 MILES. ENGINE REBUILD, FIAT SAID IM NOT A LOYAL CUSTOMER, AS DIDN’T BUY ANY CAR MATS ETC. IM SPEECHLESS, WHEN I COMPLAINED, WAS THREATENED WITH SOLICITORS. ONLY VOICE I HAVE IS HERE.