Fenix Lighting Tracking Order Status

I ordered a headlamp for my son's birthday - he lives in the USA. They thanked me for the order, informed me that they were not processing it. The next thing I was aware of was that my son hadn't received it a week after his birthday. They would not process it because I wasn't using a credit card attached to a US account. Finally, Brandi, who is a rock star, spent an age sorting things and managed to process the order. Great service in the end. I'm a massive Fenix fan with around seven Fenix headlamps

For some weird reason they don't want to make money. They only accept a US payment form. which means that you can only shop at their page if you have a US Bank Account.. So if you travel to USA and want to buy from them while you are there, there is no way for you do to that and the customer service really could not care less. No interest in helping me spend my money in their company?.. Your lose. Buying my flashlight at the competitors..

Fenix customer service sucks. They are of no help at all. I ordered a light. It was shipped USPS but was lost. Fenix KNOWS the local USPS location they use is awful but they continue to use it. I have been a week waiting on a light and or some sort of resolution from Fenix

Horrible, horrible customer service. After they sat on an order for weeks, charging the full amount to my credit card immediately, and never sending even an order confirmation email, I criticized them in an email and they immediately replied with nothing but a cancellation and refund invoice. No explanation, no apology. That kind of arrogance, from a small company that otherwise gives off the usual rhetoric about how much they care about their customers, and so on, is why they don't deserve your business.