Femplay Tracking Order Status

Placed my order on 5/6/24, money was taken and an email of confirmation was sent and said my item would be shipped the next day at the latest. A week later I’d heard nothing and received no tracking. I emailed multiple times, finally got a response saying they’d check the tracking to see what had happened. I responded asking for the tracking no. but heard nothing back. Finally I’d had enough and lodged with PayPal. After no response there a week later I escalated for PayPal to intervene and force a refund. Shortly after that they shipped and sent me a tracking no. through PayPal. I’ve been buying from these guys for 17 years and they’ve always been excellent. I don’t know what is going on now, but they’re not reliable and I wouldn’t recommend purchasing through them atm. I can deal with delays, but the lack of communication and honesty is not okay. Added a star as I did receive my product.

I ordered a product on the 12/06/24 and I’ve sent multiple emails wondering when I would get the shipping information as I was told it would take 24 hours at a maximum and after sending multiple emails and calling numerous they have not gotten back to me. It’s honestly so frustrating when they just won’t respond to any of my emails

I ordered a nearly $200 product a month ago. I have not received it despite having been told several times it is on its way. Each new date I've been given has passed without delivery. I have never received proof it was shipped. My request for a refund has been repeatedly denied. I keep getting excuses and clearly blatant lies about the item being shipped. Edited to add: I have finally had a refund processed. It took a lot of back and forth and is nearly a month since ordering the product, but they did eventually do it. I have added another star to reflect this.

I ordered my product on the 12/4/24 express. I never received a tracking number. I emailed they confirmed it was shipped to my address.. no tracking number. I emailed again. No response. After the 3rd day 19th I got through on there landline number. She explained that they have moved premises and all the phone and computer system has problems. Also all the tracking numbers are scrambled. She seemed generally sorry and was going to follow up with Aus post and send me the tracking number. Many emails many calls no response. Finally have heard that my parcel is lost. They are sending a new one, I will update my rating once I know more It is 17/5/2024 and I have finally received a refund and received the product. She tracked it down. Whatever happened last month with postage she was able work it out. Thank you

Great product