FatBrainToys Tracking Order Status

Bought a teeter popper for my grand daughter. 2 weeks of use and 2 poppers sheared off!! Despite 9 emails (live in UK so phoning not viable option) no response from the company despite their website saying warranty for 12 months for defective goods. Still trying to get some satisfaction but definitely not optimistic!!! Would NOT buy from again!! Do appreciate things can go wrong but some customer service to sort the problem would have been sufficient!! Thanks Fat Brain- NOT!!!

When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They didn't ship the toy till the morning it was to be delivered. When I called customer service to get a partial refund on the shipping cost, they basically called me a lier. They said they don't ship past 3 pm on Fridays and not on the weekends and would look into why their page stated the dates that were provided to me...I doubt they will. They wouldn't provide any refund because they still have to eat the cost. But why should I have to eat the cost for their page providing me false info. Just terrible customer service.

I ordered the Big Farm Peterbuilt Model 367 Logging Truck w/Pup Trailer & Logs on a Friday night, March 4, 2023 for my grandson. It arrived this morning, March 9, 2023, exactly when they said it would. It is an awesome truck and very well built. Everything was perfect with it, except the little bar in front of the drivers seat, behind the crane was broken off. I immediately called customer service and spoke with Katie. She is awesome. She assured me if they couldn't send me a replacement part, they would send me another brand new truck. She immediately called me back and told me they could send me the replacement part. I Immediately received an email with a tracking number, telling me replacement part had already been shipped. Kudos to this number one company, with excellent customer service. Katie, (in customer service) thank you so much for going above and beyond, you are a valuable asset to Fat Brain Toy company. Also, I am happy to know this is a United States company. I look forward to many future orders with this company. Thank you for making this a great company for senior citizens to order from, for grandchildren, and stress/worry free. Kudo's to Katie.

Love it! They are always so helpful!

I've shopped for grandkids from fatbraintoys.com for the last 6 years. Not 1 complaint, I place an order and within a few hours the order is shipped. This year I placed on order on a Wednesday and it arrived on Friday! Shipping is across the board at $3.95! I have had to call CS to help placing an order to an AFO in Europe, rep walked me through the process and it shipped the next day! Grandkids ALWAYS love the gifts for Christmas/Birthdays and other adults always ask where do I find these items. Other retailers could take notice.....you listening Gap.com???