BNKR AU Tracking Order Status

Bought a dress for my partner, three weeks before her birthday, received an email after ordering saying that the warehouse has no eta, no promise to follow up, or a number to call, cant even pick it up? Is this just a well-designed ponzi scheme marketplace? the website should be warning customers that their orders may not arrive, and that they are experiencing faults. really poor service.

I placed an order for dress I was wanting to take on vacation. It finally arrived about 6 weeks later, well after I was home again! I decided I wanted to return since I hadn't taken it away with me. They finally responded to my refund request to say they'll issue a credit. This was a full price dress and according to their returns policy I'm eligible for a refund. Multiple emails to follow up since and still haven't got a refund approval. Useless service! And dodgy practices. They should be shut down.

I purchased a big order in their Afterpay day sale on March 17th and the only shipping method was Express 1-3 days. After a week my order still hadn’t even left the warehouse so I emailed and they said they needed 10 extra business days to despatch due to moving warehouse. No indication of this anywhere or any information about delays, so the event I purchased the dress for had well and truly passed. Now currently April 8 and nothing received.

All good thanks

I love BNKR! In the midst of other online retailers, their service provides faith in online shopping. Their clothing is very on trend yet for an affordable price. The customer care team reply within 24 hours and are efficient in responding to queries. They are also very understanding and thoughtful when assisting (I had a late return however they still accepted this) I am definitely now a life long customer, and will continue spreading the word about this wonderful business.