Fan Merch Tracking Order Status

Ordered a present for my partners birthday. After 2 weeks item still had not arrived despite it saying 4 to 5 working days for delivery. Contacted the company to be told it hadn't been sent and they didn't know why. As it was now past his birthday date, I cancelled the order. Another week on and no refund has yet been issued. I will be claiming back vis PayPal and will not be ordering from this company again as they are either not trustworthy or not a well run establishment.

I bought 2 items from this company. They were supposedly Large when I am normally Medium/Large so played it safe with Large but the sizings were ridiculously small. I returned them after "confirming they could be returned" as is their policy. The returns were fully tracked. I heard nothing and when I inquired they said they had been refunded 6 days earlier. No email to tell me they had refunded of course They were paid by Paypal and refunds appear almost instantly but can take a couple of days to appear on your credit card. I got my money back via a paypal claim (hence why I always use paypal where I can) otherwise probably would have never seen it. There is no evidence there was a refund so in my book not to be trusted.