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Went to the one in Sioux Falls, SD, the staff were friendly and came to assist right away. Picked out the frames I wanted, he marked them for bifocal placement, took them to the room where they assemble them, had them in about half an hour, cost $77.91. I've never gotten my glasses that fast, most places send them out to make and it takes 2-3 weeks, plus cost $200.00+.

I have purchased glasses at the Rocky Mount store several times and always had a good experience. Rebecca has helped me the last two times, and she has been awesome. She has great interpersonal skills, and she is quick and knowledgeable. Thanks Rebecca!

The service is extremely slow 2 people ever seat taken plus out the door. Why don’t they hire someone. The choice of glasses are good service is poor. The ladies are friendly . See how they can work under the stand. A

My prescription was wrong at no fault of theirs but they helped me when I don’t think they had to went above and beyond and I will be going back as I have for years once I get a better exam

I went to the Beckley, WV store to buy new glasses and picked out the one I wanted. My older glasses that I purchased from the same store a couple of years ago needed to be repaired. The band that holds the bottom part of the lens snapped apart when I accidentally sat on the glasses. The frame did not get damaged and just needed re-band to hold the lens in place. I asked the sales rep. if they could re-band the lens and she said she didn't think so, but would ask. She told me the tech said the frames were old and most likely would not hold up. I explained to the sales rep. they were just going to be used as a spare because I was buying new glasses and it wouldn't be a problem if they didn't hold up. She went back to the tech and came back to me again very rude and loud and said we can't fix them. I left your store and went to Walmart and they're-banned my glasses with no issues and said they will hold up just fine, and also purchased new glasses. The sales rep at Walmart was very accommodating and interested in helping me, along with wanting to make a sale and just can't understand why your store treated me so badly.