Expedia AU Tracking Order Status

I'm very surprised to read the reviews I have about expedia AU. I've been using Expedia since early 2019 and have booked dozens and dozens of trips through them over the years including flights, hotels, hostels, car hires, tours, activities and everything else. Both domestic and international. I've never had an issue. Even getting money back during covid wasn't too much of a hassle. I've read the reviews about the customer service being terrible but in my experience, it's the best part. I've had to change or cancel things often and expedia help team have found a way to help everytime. I recommend them to everyone I know or, I just book through expedia myself for the whole group if I'm travelling with friends. My personal experience with expedia has been absolutely fantastic.

Amazing experience with them, had issues with my booking to WA when borders closed. They helped cancel my flight and hotel bookings with no issues at all. Thanks

We honestly couldn't fault Expedia. We had about 12 hotel bookings in the North East USA that we had to cancel due to covid. Expedia emailed us a list of the bookings and offered 110% credit or a full refund on each booking even though our bokings were 'non-refundable'. Given it's unlikely we'll be travelling to the US any time soon, we took full refunds. Every other cost component of our trip was difficult to retrieve through various travel related suppliers and airlines, but Expedia were the only company that were pro-active and made first contact with us. It was so nice to deal with a company who was prepared to look ahead for longevity in these tumultuous times and we will definitely without hesitation use them again for all our hotel bookings when the US boarders are open to Australia.

We spent a week in Norfolk Island and chose the Panorama Seaside Apartments because the images on the internet.. The room we selected was no doubtly the best view you could have of Kingston, the penal colony and the island called Neapean close to Norfolk. The apartment was spacious but very much run down and clean. At the same time like the rest of the building very much run down and need of repairs and upgrading. For example the railings at roadside at the second level of the building had missing pairings some of these gaps were 1 metre high and 1/2 metre wide. If I had small children I wouldnt stay at these apartments because a small children could easily fall 4 metres to the ground. The carpets in the apartments are worn and emit a mild but stagment smell. The furniture is outdated and the cooking equipment needs to be replaced particularly the stoves. The fly screens were manufactured incorrectly and there is a 10mm gap between the flyscreen and the window frame which lets all the insects into the apartment. So at sunset, you have to close all the windows. None of the apartments have air conditioning but we wouldn't use the fan in the bedroom because it was covered in thick dust. There is no internet in this part of the island so you have to drive into town to find a hotspot. We had booked in for 7 days but left after 4 days because my wife started to get bird lice bites. She called me into the room that there was an infestation occurring and there were now hunders crawling over the walls, the clock radio and we saw plenty on the bed. We booked into another place in town and requested 3 days refund which the owner gave us. It is not a place I would recommend. The advise from the Norkfolk Island Tourist Office where we booked the new apartments advised that it had received many complaints about the Panorama Seaside Apartments.

They cancelled my bookings within seconds of me booking. Multiple times. Yet won't refund me any of the booking fees. Refuse to talk any sense to me, they just keep copy and pasting the same lines over and over, and telling me to message or email them, which I have a million times and have been doing for nearly 3 weeks. I'm getting no where. I've tried phoning but after being on hold for an hour or two they hang up on you. I will never ever use Expedia again, and I suggest everyone else books with other companies. Expedia steal your money and the Indians working for them whilst are polite are absolutely no help.