ExOfficio Tracking Order Status

The website showed that items were no longer available. Therefore, I ordered a different item. The website was glitching, so I thought I would look the next morning to see if the items were available. Both items were indeed available. I called customer service to purchase one of the items that I originally wanted and asked for it to be added to my initial order so I did not have to pay shipping again, especially since this was a website issue. The answer was "NO." What? If I wanted the item, I would have to pay shipping cost even though it was due to their website issues. I asked them to waive the fee, if they could not send the item with my original order and the answer was, NO. As noted in the other reviews, poor customer service. It's worth paying a little extra for good customer service and purchasing from a company that is reliable.

The estimated shipping was very slow but I was willing to wait. It never shipped. I contacted them via email and they never replied. Their chat is offline. I called and sat on hold for 30 minutes with no answer. Every 30 seconds “thank you for your patience…”. I’m now trying to cancel my order but can’t get a hold of anyone.

- item seams completely fell apart before even 1.5yrs of normal use. - Long time to get through to customer service. - warranty requires for you to pay for shipping the defective item in - they removed my 1 star review of the item for mentioning that you have to pay shipping on the warranty because apparently you can't mention anything about customer service at all in a review

I purchased 2 pairs of jeans from Ex Officio. They were absolute crap. I have also made several other purchases of insect proof clothing. My experience is that several other manufacturers of travel clothing are far superior. Don't fall for the deep discounts offered by Ex Officio.