Excalibur Food dehydrators Tracking Order Status

I have had Excailber twice once about 12 years ago, for about 7 years, and I loved it. Then I moved into a 5th wheel full-time for 3 years, nothing went into storage, ever thing that we couldn’t take with got sold or donated. In August of 2020 I bought a new 9 tray, it worked great for 2 years. This year I tried to dry Swiss chard greens, I got blackened leaves the stems charcoal bricks, I whent to Excalibur’s website and filled out a support form, got a automated response (someone will get back to me in 1 2 days), still waiting 6 days later. Its the 1st week of august my 300+# of tomatoes are starting to come in I need my dehydrator to work. If customer support wont talk to me I will buy some-other brand, who still wants to stay in bussiness…