Everything But Water Tracking Order Status

Initially I thought this shop would be my swimwear salvation given all the beautiful designs. However this has turned into a complete nightmare. I bought two bikinis on my first visit. Despite them surprisingly not coming in a protective bag, I gave them each one when I got home. I wore one bikini three times, gently washing it in the sink with soap each time after use, air drying it and then popping it back in the bag. However, on the third wash I noticed the back of the bikini bottoms look about a hundred years old, with white patches and bubbling (please see pictures). I went back to the store but it was a week and a half beyond the paltry 21-day return period so I was directed to the customer service general number. I did finally get through to a real person who told me to send an email with pictures, which I immediately did. Long story short, they are categorically refusing to replace the item saying I have damaged it on a rough surface. Note I only wore the bikini in my own pool. If you cannot sit down in your own hot tub with your bikini on, for an hour each time, then what point is there to the bikini at all? I have repeatedly complained believing that there is a quality issue with this fabric (I noticed it contains Spandex which my other swimwear does not) but they will simply not accept it. Since the bottoms match the top I now have a completely useless item after owning it just 4.5 weeks and so have wasted $150, which is a lot of money to me. I don’t mind paying good money for quality but clearly this is NOT it. I have not worn the second bikini yet but I’m not holding out much hope and I am nervous about wearing it at all since I clearly can’t sit down in it. I am deeply upset and would only advise that you steer clear of this low quality, crappy customer service place and spend your good money elsewhere. I would have given zero stars if this were an option.

The worst customer service expletive. Swim suit of $200 fell apart after one wear. They said that product is simply very delicate and it is my fault. They said to be more careful and that’s it. Don’t buy from them! They don’t stand behind their products.

Ordered a suit while in the store. When it arrived it had no tags and was ripped in several places. It wasn’t new. At first, they didn’t want to refund my money and only wanted to give me a credit. Ultimately they did refund but it was a poor experience. Bought the same suit from the manufacturer.

I purchased a bag, after one year, the bag started bubbling. Obviously the fabric is defective. The store itself was polite. However the 800 costumer service was very disappointing. They informed me that despite the defective textile they would not be able to provide me with any assistance. Basically I’m sh¡! outa luck. And it’s nothing that I did. If I had shopped at any other high end store they would have replaced or even store credit.

I bought a nice $160 bikini at the store, And after only ONE SINGLE use, i had issues with the bottoms. I went back to the store and talked to the manager who also were the one selling me the bikini. She agreed with me and that they should be exchanged, but customer service refuse to exchange the bottoms, or give me a refund. They say its my own fault. I am speachless! DONT ever buy anything there.