Evertone Skin Tracking Order Status

My LED face mask broke after 9 months. I had purchased the warranty for repair, replace or refund. I have tried to contact the company for several weeks, and nobody has responded to a single request. Even through their website, when I try to submit to contact the customer service, I get an error message that it cannot be submitted. I don’t even know if they are still in business, but they are still selling products so someone is there. I will be contacting the Better Business Bureau and my credit card company to try and get my money back and file a claim against them. They are terrible company with zero customer service.

I've order from them and honestly what a mistake on my part. I fell victim to the false rage on their product. While I did receive my product, I tried to contact their customer support email at evertoneinfo...at...thesocialbeauty.com and I never heard from them. They false advertise, on the product I purchased, they state you have one year trial. Well, you'll never be able to reach anyone in their support line to try to return their product. Horrible company. A huge scam. BUYERS BEWARE!!!

This company is nothing but a bunch of thieves. I returned 2 of their crap products 8 months ago and received no refund and no communication - after 2 months they were processing the return, now no communication at all. Also writing them up with BBB and checking into a small claims court via mail. I think they are off of FB due to this SCAM that they are.

I wish i could give them negative stars. They refuse to reply to the multiple emails I’ve sent them but were continually charging my card even after i cancelled my toner subscription. Now my evertone mask broke, and won’t hold a charge, and even though i purchased the lifetime warranty, they won’t reply to fix and replace my device. I’m about $450-500 in on this product w the serums and the mask. Do NOt waste your money or time - I’m furious and have told all my friends to not buy more from them as i easily referred a dozen people :(

I received the red light mask, but didn’t like it because it was extremely uncomfortable despite mitigation attempts. After several requests, I was emailed a return label, sent the mask back, and got tracking confirmation that it was delivered 2.5 months ago. However, I have received no communication about the return. I sent an email and submitted a request for information through the online form, but received no response, and am unable to submit another message through the online form because I repeatedly get an error message. The website provides no phone number. Clearly, they have no intention of refunding this return.