Eve Lom Tracking Order Status

I ordered 2 gift sets was charged for these but only received 1 as on invoice Contacted customer service 3 times no reply Shocking service this was my first order Won't be ordering off here again !!!

I purchased the foaming cleanser which I loved then went on to purchase 3 more as they had an offer on but when I went to use the first one the smell wasn’t the same and it smelt rancid I contacted them to be told that it didn’t sound right and to open the other two which I did and they smelt the same was then told there was nothing they could do so I’m now left with 3 opened products that I cannot use and I’ve had no response since avoid using this company at all costs shocking customer service. I would have given one star but it wasn’t an option.

Customer service is shocking for a supposed luxury brand. I asked them on 30th Nov 2023 why a product was $99 in the USA and £104 in the UK: They have sent me three emails saying they are looking into it, but no answer so far. Really affected my view of the company: it's a shame, I used to like their products. Now looking for an alternative.

Zero service, I think their whole customer service team might have been laid off, or else how is it even possible to receive zero response after multiple emails. Paid my money, products never shipped, no response front their ghost CS team, and obviously they don’t give a damn, because why would they? They can just keep taking money from people, and not sending any products. Perhaps they are the biggest brand name scams ever. Rubbish!

If there had been a zero star I would have awarded it they don’t deserve one ! I have been a loyal customer for 20 years and I am done thanks to disgusting disrespectful customer service , I got a very expensive moisturiser from John Lewis ant the gold lid fell apart and my £86 cream now covers my face , hands every time I use it . Was given total brush off by Eve lom , I will never use them again and I am spreading the word , They don’t even have the decency to reply !!!!!!