Eurway Tracking Order Status

We went to Eurway who we had previously a good experience for suggestions on finding some cool black or brown dining room chairs with chrome legs for our kitchen. They quickly made a suggestion and we purchased a set of 4 Criss Cross Dining Chairs. They look great! The cost / value for the quality was excellent and the service & communications were efficient. The entire experience even exceeded our already high expectations we had for Eurway.

I ordered two tables for my company and we needed them right away. Fortunately, Joni answered the phone and went above and beyond. She helped me get through the long lead time and arranged for a pickup in my area. She obviously have great relationships with everyone and was able to make it seamlessly happen. Because of Joni, Eurway will be my first choice in all of my furniture needs. What an amazing human being and asset to Eurway and the world. Stay amazing!

Ordered 2 barstools - not inexpensive by any means - and they came damaged and appearance is very cheap. Tried to get a REFUND and their policy is no refund on 'made to order' items. BUT...if the 'made to order' item is crap...and the customer isn't happy, then what? We are stuck with them!

I ordered 3 shelving units and an entertainment center, over $2500. The entertainment unit took over a month to be shipped. I had to get updates myself by calling. They communicated once by email during this month plus wait. I am now having to do the constant communication because one unit had missing parts so I could not build it. Was told 5 days ago that someone would contact me about when I could expect them. Of course no contact. I have agin sent emails via 2 different contact points. I will follow up on this feedback and will be fair. This company comes across as a poorly funded enterprise that doesn't keep up with its stock of the items it sells. One person orders, they act as a middle man and then submits your order. They give a run around on the phone without followup.

Husband purchased a desk, file cabinet & bookcase. Price was great and quality was even better. Also the 2 gentlemen that delivered and set up the items were VERY courteous, professional, took time not to bang into walls and simply nice! We are thrilled with the experience and will be back to purchase items again!