Eudirect Tracking Order Status

Before I ordered from this company which was the only site which had what I wanted in stock, according to Google Shopping, I checked the TrustPilot score but unfortunately did not check the date of the last reviews (it's October 2022 and the previous latest review was in December 2018). I placed an order using the PayPal guest option with supposed next-day delivery a week ago and since then, the status says ‘processing order’. The money has been taken from my bank account but there has been no reply to any of my e-mails to their alleged customer service address. Despite having the ability to create an account and log in, website does not look like anything has been updated for a long time. As a side note, PayPal refused to help as I had used their guest payment option. Fortunately, my bank was a bit more helpful. [update] I received a refund so revised to three stars but not without having had no response to my e-mails and the frustration that a product marked as in stock was not in stock PLUS having lost about £6.00 due to currency exchange charges by my bank.

Great shop, no problems!

EuDirect Shop was a good choice for me ordering a new smartphone in 2017. Prices were competitive, dispatch was prompt and delivery was quick with tracking along the way. The goods were immaculate. Another bonus is no import duty when ordering within Europe. I'd use them again for sure!

Great service, no additional taxes or VAT. Before purchasing I made a ton of research and I have no regrets in choosing this site - it's an amazing deal for European customers with their EU warehouses. Also, customer support is available through several social media including email.

Nothing to complain about. Great service, great prices and delivered as promised without any extra customs costs.