Ethical Superstore Tracking Order Status

I bought the wine glasses as a present. I really liked them and so did the recipient.

The edible goods arrived in good time and carefully packaged . The dates are superb ! Never tasted anything like it . So caramelly and chewy. The almonds were of high quality and delicious as promised. I have yet to use the Za'tar herb mixture but the aroma from the jar is amazing . What treats !!

Easy to order and very prompt to acknowledge and sometimes even on the same day let you know it's ready to go to the delivery company. So often received my order with a couple of days. Would definitely recommend.

The special offer for Fairtrade Fortnight. Following Traidraft going into administration we have taken advantage of this to order some goods for our Fairtrade stall at church.

Right now, this is a very inefficient operation. I opted for a delivery to a Post Office, for collection. But I couldn't track the order as, although I should have been given a tracking number, that didn't happen. I paid extra for next day delivery, which the website promised as delivery before noon. When that didn't happen, I phoned customer service, who said, no, not before noon, but some time during the working day. But that didn't happen. I had no notification, so phoned again, mid-morning the next day. After a couple of 'holds'. I was told the package had been delivered at 1310 the previous day. I asked if I should have been informed, either by email or text message, and the answer was 'yes, both'. Customer services didn't know why this hadn't happened. But I was told I could go and pick up the package. I said that, according to their website, I needed to be sent a 'collection pass' code, but this hadn't happened. After a pause, customer services agreed, and said they would get the courier to provide one to me. At this point, I asked if I could cancel the order. I could. And I did. With luck, I should get a refund in due course. Should I have been more patient? I mentioned my experience to my daughter, who said that the company had effectively 'gone under', but had been bought out, and that they were struggling to get things working again. My daughter's words take a 1 star experience up to 3 stars, as - as somebody once said - things can only get better. I do wish them the best of luck. But just at the moment, customers may have to be prepared to be a little more patient than I was with the muddle and the unforced errors. Looking back, my experience could be the result of staff doing their very best, but being undermined by some hopelessly inefficient software. But one way or another, things are not running smoothly. -------------------------------------------------------- And an addendum. Here we are now in March '23. I've just received an email titled: "Order Dispatched". It tells me what I've ordered and where it is being sent. And it also tells me that a refund is being issued - but not the £7.95 for the 24 hour delivery. And then it goes on to say: "As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item." - whatever that means, exactly. Did they write 'item' when they meant 'order' - and possibly vice versa? It would be hard to invent a series of errors like this. It's very sad. They used to be an efficient outfit once, I am told.