Ethan Allen Tracking Order Status

We recently purchased a sofa and ottoman from Ethan Allen in Syracuse, NY. It was a wonderful experience! Our salesperson Caroline was professional, knowledgeable, and very focused on our personal taste and style. She went above and beyond to discuss options and never pressured us at all! She even came to our home on delivery day to ensure all went well. The delivery men were meticulous and considerate. They took extra time in bringing in the furniture to ensure knowing would scrape any doorways. Everything was wrapped in plastic which they removed and took with them. Very positive experience from beginning to end. Will be back soon to look at recliners.

I ordered two chairs in January 2022. I was made aware that the delivery time was going to be five to six months because of supply shortages. I was fine with that. However, now I am told my chairs will not be ready to be delivered until December. I have called twice and asked for upper management to call me to see if my order could be expedited as I am having company for Thanksgiving and would like to have some chairs to sit on but no one has called me back. My parents always had Ethan Allen and I used several pieces of furniture that were handed down to me and so I have ordered a dining room set and several sofas over the years but this will be my last order! Not happy with customer service!

I purchased a sofa and love seat from Michael Francis at the Ethan Allen Hilltop location. I had very little experience with furniture shopping. Michael was always patient and helpful. I had a difficult time deciding what I wanted and changed my mind three times. Michael was very knowledgeable about all the furniture and styles and he made my final decision an easy one. He even went the extra mile by coming to my house with two different types of leather since I was torn between two different colors. He was also helpful with assisting me in picking colors for the pillows. He made a stressful situation fun. I felt very comfortable with my final decision. When I got the furniture, I was so excited to see it in person. The leather is very soft and durable. I have gotten so many compliments on my furniture from family and friends. I am beyond pleased with Ethen Allen as a company and highly recommend Michael Francis as a designer. If I ever have to buy furniture again, I will purchase it from Ethan Allen with Michael as the designer. Thanks again Michael!

I ordered chairs August 28 and received an estimated delivery date end of December/ mid January. It's February and the delivery date has moved to May. That's 9 months. The delay, since December, is the fabric but the fabric can't be changed because the chairs are 'in queue'. The order can't be cancelled; there will be no refund. Ethan Allen's customer service is not helpful but they are pretty sure of themselves. They tell me that I have to be patient because, and I quote, 'you signed a contract'.

I purchased $15,000 in bedroom furnishings in January 2021. I was advised that lead times were longer than usual and was prepared to receive my items around April or May 2021. Each time I would go online to check my order status, the estimated delivery of my furniture kept being moved to a later date. The dresser that was supposed to be delivered in April was just delivered last week (I have been living out of rubbermaid totes for 7 months). Now I see that my bed, which was supposed to arrive in May, will not be delivered until the end of October or possibly later. Nevertheless, Ethan Allen continues to represent on its website that the delivery time is 6 months (which is still much longer than I was initially advised). I was deciding between the Beldon bed and a similar bed made by Vanguard. I would have purchased the Vanguard bed instead if I had known the delivery would have been this long. I am incredibly frustrated by this experience.