E-Skin Store Tracking Order Status

I placed the orders on 25th of January, until now I haven't received my order, and delivery cannot be tracked, and service agent won't reply my email.

I placed an order for skin cream on 2/1. When I receive no notification of shipping, I reached out on 2/10. Customer service finally got back to me to advise that this item is not in stock, but it will be shipped in just a “few” days. I requested that they cancel this order and they refused to do so. If the item was not in stock, they should have alerted me to this fact before I ordered. I’m taking it up with my credit card company. Do not do business with this company.

I ordered from Europe at eskinstore.ca and it went well. You have to be patient, but I knew that from reading other reviews. It took 4 weeks to get my order, but I expected that, so that is fine. I asked for an update in between and I received an email which showed exactly which products they were waiting for while collecting my order. Only thing that I didn’t realise is that you have to pay in The Netherlands “inklaringskosten bij de douane”, which means I had to pay the difference in tax (Canada has 13% tax and The Netherlands has 21%), so I paid 8% extra tax and administration cost (12 euro) to import. Overall this was still a good deal for me, by placing a large order I did save a lot. I was a bit nervous waiting so long and having paid a lot. But I paid by credit card to secure the delivery. I will definitely order again in the future. You just need to know what to expect (takes a few weeks).

Ordered 3 bottles of Deborah Lippmann nail polish. Two came in a box, and the third was unboxed. They told me to send an email and my response was they checked and in the future the product will be sent without a box. I've ordered this product in the past and it has always come boxed. I told them I was going to give them a poor review and they said they didn't care.

Pricing for the two items that I bought was good, better than anywhere else I could find, however, this store is a dropseller. This means they don't have many of the products they sell for sale in their store. They are a middle man who sells products directly from suppliers. This is perfectly fine and legal and the products should be of the desired quality and authenticity, but shipping can take an extra long time. It took me about 3 weeks to get the products I ordered. If you're in a time crunch I would take this into consideration before making a purchase. However, you can save some money, so if you don't mind waiting a while for your product to reach you than it's not a problem. I've verified that my charge was the correct amount and the charge was not ran until the product shipped. All in all, the store seems reputable and the webpage is user friendly enough and responses professional, but not personal. They do not come out and say that they are a dropshipper or really indicate when you may receive your product. This was frustrating, but ultimately I did receive exactly what I ordered without any sketchy charges or issues.