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I've been thoroughly pleased with the products offered by this company overall. Recently, I encountered a minor technical issue, but the outstanding customer service, particularly from Paul, truly stood out. Paul guided me through a simple process—he asked for a brief video detailing the problem. After a swift review, he promptly arranged for a replacement to be sent my way. In essence, their customer service exceeded my expectations. In today's landscape, experiencing such a high level of service is genuinely refreshing.

I struggled at first to install the undercabinet lights on my own, but I eventually made it happen and I am super happy with the outcome. The installation success of my unique installation situation was only possible because of the steadfast help I received from EShine's Customer Service. They were very quick and detailed in responding to my questions along the way. Seeing how responsive and dedicated they were after the sale is what makes me give them a five-star review.

Amelia has been very helpful to support me! I had a faulty unit and Amelia asked me to test it by plugging them in a different way. Unfortunately I accidentally broke my power supply cable during the process, but Amelia was quick to send me a replacement unit. Very considerate and helpful!

I have an EShine undercounter LED light that stopped working. I bought them through Amazon in September 2022. I emailed eShine and they walked me through several fixes which didn't work. I received the replacement LED bar and the light works just like it’s supposed to. EShine was quick in their attention to my issue. I have had instances where, because I bought the item through Amazon and not directly from a company, they won’t provide any warranty or deal with the problem. I'm very impressed with their responsiveness and willingness to fix the problem. EShine really stands behind their products! .

Great product. works great after realizing that installing the first sensor light, must be attached exactly as the picture states. My wife thinks I am a hero now, so I am installing more lights under the rest of the cabinets.